Earn's Return Policy Exception
Defective or Damaged Items:
Earn only sells digital gift cards delivered by email—no physical cards are shipped. If an email fails to arrive, a code is invalid/unreadable, or the balance is incorrect, we do not accept returns or exchanges. Please contact our customer support team at [email protected] so we can investigate and, where appropriate, correct the issue (for example, by reissuing the digital code to the original recipient email or restoring the correct balance). Proof of purchase and evidence of the delivery or code issue (e.g., screenshots of error messages or email headers) may be required to validate the claim. Refunds are not offered.
Our priority is to provide a seamless and satisfactory resolution for digital delivery or code-related issues without requiring any return. We understand the inconvenience such issues may cause and strive to rectify them promptly. Earn is dedicated to maintaining high standards of product quality and customer satisfaction, and we will take the necessary steps to address and resolve these matters efficiently. Returns, exchanges, or refunds are not available except where required by law.
Special Circumstances:
There may be special circumstances where Earn considers exceptions to our standard policies. While we do not allow returns or exchanges, if you believe your situation warrants special consideration, please contact us at [email protected] to discuss the details. Our team will review your case thoroughly and determine an appropriate remedy for digital delivery issues, which may include troubleshooting or reissuing a gift card code (for example, if an incorrect email address was entered and the code has not been used). Monetary refunds will not be provided.
Earn values the trust and satisfaction of our customers and recognizes the importance of flexibility in unique situations. While our policies provide a framework for most transactions, we remain open to making reasonable accommodations for digital delivery problems that do not involve returns or refunds. We encourage open communication to facilitate a resolution that aligns with legal requirements and customer expectations.
Promotional or Clearance Items:
Gift cards purchased during promotional or clearance sales are subject to the same no-return, no-exchange policy as regular-priced items. Earn does not accept returns for these items. If you encounter any issues with promotional or clearance digital gift cards (e.g., non-delivery, invalid code, or balance concerns), please contact our customer support team at [email protected] for assistance. We will work to resolve the issue (e.g., by reissuing a code when appropriate). Refunds are not offered.
At Earn, we strive to maintain transparency and consistency across all transactions, including those involving promotional or clearance items. While these items may offer significant value, our dedication to customer satisfaction remains unchanged. We appreciate your understanding and adherence to our policy guidelines for emailed digital gift cards, which help us deliver a positive experience for all customers.
No matter what, Earn will do its best to help resolve the issue; please email [email protected] for any questions or to get issues resolved.
